Good Points and Bad Points A review of Rosewood Crescent Hotel
Let's start with the good news and work our way down. The hotel itself is gorgeous. Very Parisian with a nice comfortable lobby full of marble, art on the walls, velvet couches and glass tables each with a collection of coffee arty table books. Beautiful gardens. Awesome workout room. Great location, close to downtown and the American Airlines Center. The rooms we're classy and comfortbable, but nothing special for the $250-plus rates. Food at Beau Nash was okay. We tried both appetizers at the Beau Nash Bar and Beau Nash's Sunday brunch (no buffet just a a la carte menu). Now for the bad news. The lobby, although gorgeous, was hot and humid. Someone definitely needed to crank up the air. Overall, service was very hit or miss. Check-in crew and concierge were helpful, but the staff at the Beau Nash Bar was unfriendly and sometimes just plain rude. For Sunday brunch they "lost" our reservation so we ended up eating in the bar instead of the nicer restaurant area. The service was slow and they didn't have a high chair, so my 3-month old sat on the floor in his car seat the entire meal. (What kind of place doesn't have a high chair these days?) This is a bit nit-pickey but the shower in the room had a shampoo-conditioner combo. For the price you're paying they can spring for separate shampoo and conditioner don't you think? Overall, I expected more from a Rosewood Property - a company known for style, service and not cutting corners.