Good hoteL---bad shuttle service A review of Country Inn & Suites Newark Airport

We stayed at the hotel one night for their park and fly rate.

The room was very nice and clean.

It was nice to walk over to the Jersey Garden Outlet Mall and walk around and grab something to eat in the food court.

The breakfast in the morning was continental and even though it says it opens at 6 in the morning we were able to get something at 5:30.

The problem is the shuttle service. You have to hope you will get on it. At 6:00 it was nearly full and someone told us that they could not get the 5:30 shuttle because it was full. The shuttle only runs every half hour and seems to be very popular. Make sure you get there 15 minutes early so you can be sure to get on.

When we returned from our trip we called the shuttle to pick us up at the airport and no one came. After 45 minutes it was getting dark and we called again. They couldn't understand why we weren't picked up and said they would send the van again. 20 minutes later it arrived. We were not happy but didn't complain because we were tired and wanted to get home. We are going to give this hotel another chance since we were so happy with our stay, but if the shuttle service is still bad we will never return.

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Country Inn & Suites Newark Airport
561 reviews