Good but not exceptional A review of Mandarin Oriental, Prague
The Hotel is well located in the Maia Strana area, the castle side of the Charles Bridge and just a few minutes walk from it. It is housed in 4 buildings around a couple of courtyards, although we never saw the one featured in the pictures on the hotel site.
This is a small hotel. The reception area is modern and bright, indeed the 'finish' and decor throughout is of a very high standard. The restaurant is inviting and the bar elegant and modern. We did not see any other seating area or lounge. There is a 'Monastery Lounge' hidden somewhere along winding corridors in another building but it is only open from 2pm to 5pm.
Check in was done in our room. The room was lovely. large and bright. White walls and solid oak floor, the bed was huge with crisp linens and silk day coverings but it was supposed to be upgraded to a 'historic' room and there was no evidence of this; the window looked out over a side street. (Not the courtyard featured in the hotel site pictures)
In room furnishings were good with a mini bar and flat screen Tv. A CD player but no Cds.
There was a large entrance hall area which housed the wardrobes and the bathroom was off this. It was large and the marble floor had underfloor heating. The bath was huge and double ended (perfect for two) with an over bath shower. Despite the size of the bath it filled quickly- great water pressure. The tolietries were large size aromatherapy products as used in the Spa.
Room service was good.
The Spa lacked the tranquil atmosphere I have experienced in other Oriental Hotels although treatments were satisfactory.
The staffing seemed sparse- apart from on arrival no-one ever opened the door for us. entering or leaving the building. There was only ever one or two staff in the reception area. In the bar, which was never crowded service was fine once we attracted the attention of the staff.
In all it's a good hotel but if you have been to other Oriental Hotels dont expect the same level of service as elsewhere.