Go somewhere else if you want a clean room A review of Regency Hotel Miami

Unfortunately, it wasn't our choice to stay here. Due to American Airlines' (American Eagle) supreme incompetence, we were bumped from our flight and stuck in Miami overnight (another long story I don't wish to relive).

In any case, you would think with the beautiful new marble tile that they were installing in the lobby, that the rest of the hotel was going to be just as wonderful. Not so. The first room we were sent to (rm 512) looked as if the carpets hadn't been cleaned in at least 5 years...maybe 10. No, I am not exaggerating (I have photos if anyone is interested). In addition, the a/c sounded like your own personal airplane in the room, there were holes in the walls where I'm assuming pictures had once hung and some sort of dirt in between the tiles on the ceiling. Wallpaper was starting to roll at the edges and there were some stains on some of the walls. There was a new armoire and headboard, but heaven forbid they clean floors. Someone elses hairs were in the bathroom, and the outdoor balcony had a nice blanket of mold growing in the corner below the a/c unit. The elevator refused to come to the fifth floor unless you got on at a different floor and selected "5" from inside the elevator. The morning we left, we stood for 15 minutes before a service guy happened to show up on our floor and took us down the service elevator. Our second room was only marginally bettert...either that or the fact that the carpet in this room was navy blue, rather than mauve, hid the amount of filth on the floor...in either case, I never walked barefoot...but I recall my sock stepping on a sticky portion of the floor.

I will say that the gentleman manning the desk in the evening (Oscar) was very friendly and helpful...he did his best considering his coworker had injured herself just shortly before our gang of American Airlines bumpees had arrived and she was at the hospital getting helped while he was stuck all alone trying to answer the phone, get us all rooms, and deal with an excruciatingly slow computer operating system. I did not try the restaurant, but was told by a fellow flight bumpee that they only had like 4 items on the menu.

I can also say the shuttle driver was friendly. Basically you have a lot of friendly people working in a poorly maintained hotel. Maybe the fact that they're renovating the lobby means that things will improve eventually, but I don't hold out much hope when someone thinks that renovating the lobby is more important than renovating the rooms that people need to sleep in. Someone needs to get their priorities straight.

My recommendation, give them a few years to get their act together...assuming you're not like us and actually have a choice.

I'll try to add photos here in the next couple days.

Reviewed by
Regency Hotel Miami
479 reviews