Four Seasons Magic A review of Four Seasons Hotel Miami
My wife and I recently spent 7 nights during the Christmas Break and what can I say other than this hotel delivers your usual Four Seasons Magic; high end furnishings and interior design, clean and modern facilities, and impeccable food and beverage presentations. We stayed in a Premier Bay Suite overlooking Biscayne Bay; the room was lovely and was prepared with excellent amenities. Travelers to this hotel should note that we did experience dissatisfaction with the following services and departments at this hotel; first, the concierge services; anything that we had requested of them to assist us with during our stay they unfortunately failed to deliver successfully, making several mistakes. (i.e., hiring transportation to and from the airport, renting a car for a day, where to buy oranges and ship back to Canada-simple requests which they were not able to process correctly. Second; housekeeping; they forget to clean our suite two days during our stay; not such a problem however when you are traveling with kids, as we were, you would like the room cleaned on a consistent basis; once I called to housekeeping they quickly cleaned the room however it was too late and we had to wait in the lobby until it was done; not what you would expect from a Four Seasons hotel. And lastly room service; the room service menu was limited and some of the costs were un-reasonable such as room service charged us $15 US to bring up 2 cups of tea...a bit expensive even for a Four Seasons.
Would I stay here again....well, I think I will give the Ritz Carlton chain a try as they are well represented with several properties in the Miami area. I have stayed at other Four Seasons hotels such as Cairo, Sharm El Shek, Nevis and Chicago and I have to say that this hotel, although newer than the other Four Seasons hotels I have stayed at, would not compare in terms of service and products delivered for the price paid for accommodations. This hotel will need to re-evaluate a few things before venturing into the competitive market of first class travel.