Forget cafe on the green A review of Omni Houston Hotel

The general service of the reception area and doormen was excellent. However ,the hotel is really let down by the poorly trained staff and money grabbing ploys in the restaurant Cafe on the Green. On 2 separate occasions our order was either wrong or incorrectly cooked. Having pointed this out the meals were taken away and returned still incorrect. As soon as you sit down to breakfast you are charmingly asked if they can offer you some fresh orange juice and coffee. When we get the bill we realise these cost 4 dollars each item. Thats 16 dollars for 2 people before we've eaten any food.Once we realised this we refused coffee and orange juice . The smiles soon disappeared. Are they on commission?We had noticed generally how well kids are looked after in the states but not at this hotel. One of the reasons we chose it was because they had a "kids programme". This meant receiving a backpack with colouring stuff and books. I was told they had run out because they had so many children staying. Where these mountains of children were I dont know because I didnt see them. If this is a feature of the hotel, doesnt someone check supply?Basically I feel this hotel is trading on past reputation. It needs to get its act together because someone has taken their eye off the ball

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Omni Houston Hotel
758 reviews