Fitageralds Casino 10 hotel 0 A review of Fitzgerald's Casino and Hotel

Went to Fitzgeralds for my Birthday this June. Booked what the reservationist called a 'Terrace Suite W/Jacuzzi', I called back to make sure it wasn't just a bathtub with jets, and was assured it was a 2 person jacuzzi seperate from the bath! They told me we could get our room as early as 1:00. We arrived at 1:00 and was told come back around 3:00, that was fine, however when 3:00 came we were told to come back in 45 minutes. Guess what? It was 4:20 when we got our room and surprise(!) No terrace or jacuzzi.....just a bathtub with jets! After much disappointment on the wait and the room, my husband went downstairs to see where the mix up occurred and was actually told by the hotel staff that the reservationist will tell you anything to book you and they don't know what any of the rooms are! Now thats professional! After all it was my 45th birthday, so we made due, the room was OK, much outdated and we saw a couple cockroaches in the room! The morning we were leaving we asked for a night comped with the three of us playing quite a bit in the casino for 2+ days, and were told that we were comped over 300.00 in meals. After coming home, I figured out our meal comps and we got comped for a total of 9 meals at 10.00 each. now how you get over 300.00 out of that is beyond me. The casino was great, the dealers were very friendly and helpful, the waitstaff and bartenders were friendly, however I suggest you stay elsewhere. Go to the casino and enjoy but sleep someplace else. Oh yea, I earned around 450 points on my players card and was told it was worth 4.00! No free coffee cup, key chain or anything! Good Luck!!

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Fitzgerald's Casino and Hotel
225 reviews