Expected More A review of Radisson Jacksonville Butler Boulevard

After reading all these reviews raving about this hotel I decided to bring my family here. It wasn't what I expected. I saw words like luxury, customer service, and being treated special.

What I found was a basic full service hotel. The food was basic and blan. Most of the time the food arrived barely warm. In fact the food seems to be processed.

The sheets were like on the bed were only 200 count. The bed was nothing like the Westin Heavenly bed. After a few days we realized our sheets and towels had not been changed. When we asked about it the front desk clerk checked with the House Keeping manager and she said that had been hanging out towels back up meaning we did want the changed. So I made a couple marks in pencil on the towels and sheets that night and left them on the floor. The next night when we came back we found that our sheets and towels still had not been changed.

The next week we went to the Westin Diplomat in Hollywood Florida.... Now that is a luxury Hotel! Compare and you decide

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Radisson Jacksonville Butler Boulevard
153 reviews