Expected better service A review of The Raphael Hotel, Autograph Collection

WE had so looked forward to spending our anniversary weekend at the Raphael! We booked a suite overlooking the plaza. The room was spacious but the bathroom was adequate at best. The walls had mold and mildew and the fixtures were old and dated. We appreciate old things as long as they are in good condition. We ordered the special "bed and breakfast package" which was supposed to include bathrobes which were not in our room. Also, their check-in time is ridiculously late (4:00 p.m.). After walking around the plaza for hours, we wanted to check-in around 3:15. The staff was not very affable nor courteous and made us wait while they were "checking" whether the room was ready or not. In fact, they spoke with the manager and decided to make us wait in the reception area for a few minutes. Finally, the breakfast included with the "bed and breakfast" deal was bad, it included your choice of industrial pastries and bulk cereal! For the amount of money they charged, the Fairmont next door seems a much better bet.

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The Raphael Hotel, Autograph Collection
520 reviews