Excellent but beware of overbooking A review of Residence Inn Atlanta Midtown / 17th Street

I arrived at the Residence Inn Midtown around 11:00 p.m. with a confirmed reservation, made through Expedia. My credit card had been charged and I had a confirmation number. Upon arrival, however, I was told there were no rooms. I produced my paperwork showing my confirmation but the young man at desk said, sorry, all the rooms have been taken. I called Expedia; they told me it was Marriott's responsibility since they had overbooked their hotel. The Residence Inn clerk, a young man with a personality not best suited for the hospitality industry, said they would send me to another hotel. He gave me a choice between a Courtyard, which I had read was not well located, and another Residence Inn in Buckhead. I chose Buckhead. I asked if they had a shuttle to take me there. The answer was no; I would have to take a cab. I asked about reimbursement for the cab. He seemed perplexed by my question. Finally, he said I could ask the manager about that the next day. He also suggested that I show up early the next morning back at the Residence Inn Midtown and see if I could get a room, since "people will be checking out" and "there might be a room available." This young man was so naive and poorly trained I honestly felt sorry for him. So, after a long day, I was out on the curb in midtown Atlanta waiting for a cab at 11:30 pm. At this point, I called Expedia again to see if they would reimburse me for the cab. They said yes, to send them the receipts when I got home. This gave me some relief since it turns out the roundtrip cab to Buckhead cost $25.00. The cab, which the hotel clerk had called, took 10-15 minutes to arrive. I got to the Buckhead hotel ready for a hot bath but, inexplicably, got a handicapped room with only a shower. I was too exhausted to request another room.

The next day things took a definite turn for the better. When I arrived at the hotel, the manager was extremely apologetic for the problems of the night before. I was fully reimbursed for the cab fare, given a complimentary ticket to the High Museum (my reason for visiting Atlanta), and a $5.00 discount for the Madison Grill, a nice casual restaurant next to the hotel. The rest of my stay was excellent. The room was clean and spacious. The lighting, artwork, and interior design in this hotel is particularly appealing and well-done. Within a block there's a Kinko's, Starbucks, public library, the Madison Grill, the High Museum... this is a terrific location. On my second evening, I asked the desk clerk for a restaurant recommendation. The clerk (a different young man) recommended a Thai restaurant called Nan, a few blocks away. It was exquisite, one of the best meals I've ever had. In the end, I recommend this hotel and would definitely stay there again, but be sure to call ahead to make sure that your confirmed reservation is, in fact, honored.

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Residence Inn Atlanta Midtown / 17th Street
181 reviews