Exceeded Our Expectations, Primarily Due to the Outstanding Customer Service A review of Renaissance Oklahoma City Convention Center Hotel
My wife and I had a great time during our recent stay at the Renaissance Hotel in Oklahoma City. When one of the staff learned we were celebrating my wife's birthday, she went out of her way to make the stay even better--including upgrading our suite and sending to our room a complimentary fruit and cracker tray that evening.
While this one staff member was the most accomodating, every staff person at the hotel we encountered was professional, prompt, and attentive. For example, when we called the front desk (after midnight) to request some more shampoo, it was delivered to our room in less than a minute.
The lobby is very nice, as was the hotel restaurant. Check-in and check-out went very smoothly. Parking is convenient (we didn't use the valet parking, but instead, self-parked in a nearby lot. The lot is connected to the hotel via walk-ways).
The location can't be beat for entertainment in downtown Oklahoma City. We were a short walk from the Convention Center and Bricktown.
This was one of our best hotel stays we've had. After coming to expect nothing more than mediocre service from hotels, the Renaissance Hotel in Oklahoma City is definitely a cut above the rest.