Exceeded high expectations A review of Hilton Suites Ocean City Oceanfront
As frequent travelers to the Ocean City area over the past 8 years we have become accustomed to renting condominiums and houses. However, after our recent stay at the Hilton Suites Ocean City Oceanfront we might never do so again due in large part to the quality of this hotel.
This visit marked our fifth visit to Hilton owned properties. Those being:
1. Embassy Suites Hotel Philadelphia Airport
2. Pittsburgh Hilton
3. Hampton Inn Pittsburgh Universtiy Center
4. Hilton Suites Phoenix
While all of those were good we would have to say that this one was the most impressive when you factor in the price, amenities, service, and attentiveness of the staff. As of today the hotel has been open for approximately one week. As such, the staff were quite busy making sure that everythig was in order for the upcoming Memorial Day weekend. We secured a rate of $119 per night on the Hilton website which we first thought was a misprint. The suites are comprised of a spacious living room with a flat screen TV, a bathroom with Jacuzzi, a kitchen with a diswasher and pantry stocked with bowls and utensils, along with large bedroom containing a flatscreen TV and balcony with ocean view. In all of our travels we could safely say that a room of this type could have easily commanded $300-500 per night.
The hotel itself has a new fitness center complete with "Life Fitness" machines, an indoor pool, two restaurants of good quality, and a hotel bar with a nice ambiance. The two outdoor pools are huge with one being a "chidren's pool" that is really nice. You can walk down a flight of steps from the pool area and you are right on the beach.
On a personal note, we were traveling with our one year old son on this vacation and he became very sick with a stomach virus and had to be taken to the hospital. The Hilton staff took strides that were extraordinary to say the least. They consistently restocked us with extra towels and always took time to ask us how are son was feeling in a very caring manner. They provided us with detailed directions to the hospital and called "911" from the front desk. With all of this chaos we were forced to stay beyond our checkout period. A Hilton staffer named "Warren" made sure that our key cards were reconfigured so that we could have access to our room. Furthermore, Hilton never charged us another day in spite of our very late checkout. My wife and I both agreed that this went far beyond the call of duty. Other hotel chains would have been indifferent to our plight as we were nothing short of being a constant headache to these people with our multitude of requests during a very hectic time for all of them.
We will be contacting the corporate headquarters to notify Hilton executives of the professionalism and kindness these people displayed over our three-day stay in hopes that they will be given merit raises. This simply wasn't a case of them, "just doing their job". As a future reader of this posting, please do your best to tip these people well as they are good at what they do. As a consistent reader of Tripadvisor reviews there is a tendency for guests to accentuate the negative. My wife and I would strongly encourage other critics to highlight the positive when applicable.
We are profondly grateful to everyone that helped us and made our difficult stay a comfortable one in light of our circumstances. Thank you Hilton!