Even tho I prepaid, this hotel sent me away! A review of Staybridge Suites Austin Arboretum

This will be a weird review, but I booked this hotel through Hotwire and prepaid for a 1-night stay. The hotel looked lovely and it's conveniently located near the Arboretum and the various business offices, but when I checked in they said that they gave my room away to a person that needed an extended stay. Frankly, I was so stunned and tired from my flight that I didn't argue, I just blankly went to the hotel that they set me up at (the nearby AmeriSuites, a gross 2-star-at-best hotel). When I asked the guy at AmeriSuites if this happens frequently, he said it does happen in that area due to the many businesses nearby (apparently, they'll bump a one-nighter in a heartbeat to accommodate a 2-5 nighter that has an account with them). I would say to swear off all Staybridge Suite hotels due to the way this one treated me, but later in the week I stayed at the Staybridge Suites in Round Rock, Texas and they were wonderful and it was a great hotel. Just thought I should alert you all to what happened to me. Good luck!

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Staybridge Suites Austin Arboretum
134 reviews