Enjoyed the 'character' of the Kendall - a change from the bland A review of Kendall Hotel
I visit Kendall square for business (why else?) and this is my prefered hotel in the area.
I've been reading people's comments about bad service - and I know where these people are coming from. I was quite surprised at the laid back attitude, which I mistook for "attitude" at first. I think it's an East Coast kind of laid back, rather than the West Coast variety which everyone finds so appealing.... But after my first stay here, I realized that these guys really care about their guests. Sure the service is unpolished. And it might seem "friendlier" if they imitated the smarmy, well-oiled service at Legal Seafood across the road - but I like these guys the way they are. This place has character. It's not a smooth-running, process-driven, corporate machine like Legal's.
As for the criticism of "slow service" in the restaurant - I've experienced a "slow" glass of wine more than once. But I just catch the attention of the staff and they always handle it very well... So in my view, the restaurant is great for breakfast and meals with colleagues but it's probably not a place I would take important clients for a business dinner.
Having Legal Seafood across the road is pretty handy too.