Enjoyed it...Mostly A review of The Fairmont Orchid, Hawaii

I can understand why there are negative comments about the Orchid, although I don't think it's that bad. Of course, they didn't have our reservation in the computer when we arrived. When they did find it, they had booked us for the wrong number of nights in the wrong room type. When it was all straightened out, our room wasn't ready and it was already 3:30. So we went to the pool bar. This is where things started to look up. The grounds are beautiful, the view is awesome, and the drinks were good. THe size of our room was fine, the bed was comfortable enough, and the large lanai was comfortable and well furnished. Their breakfast buffet is terrible, not much to offer for room service. But Browns and The Grill were awesome! The one major problem I had was no hot water. I ran the hot water for 20 minutes and it got barely lukewarm. I called the front desk, who promised to send someone right away. Well, maintenance called and told me to just keep running the hot water. That was their solution to the problem. And the front desk didn't care either, so I had a hot shower when I got home. I can understand the complaints about lack of service, but I still had a good weekend, and may go back.

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The Fairmont Orchid, Hawaii
1930 reviews