Employee needs PR course A review of Twin Dolphin Inn
I smiled after reading the review of July 2003 from someone who was at Twin Dolphins. My husband and I must have encountered the same rude desk clerk!! While the hotel has been remodeled and looks fine, the attitude of the employees, or some of them, makes the remodeling job almost inconsequential. When we checked in, we were met by this sloppy female desk clerk who wouldn't smile if her life depended on it. First thing she said to us was "No Pets - No Children". I reminded her that she had said that on the telephone when I called previously to confirm the registration (I was trying to make light of it all) - but she isn't smart enough to catch on. When I asked her the location of the room, she barked "it is a standard room" (which wasn't' what I was asking her). I asked her about the bathroom and she said, all bathrooms have stall showers - again, no smiles - what a drip!! Anyway, the room was fine - but the next morning, I viewed what they called a cont.
breakfast and we didn't even venture into the dining area. Another guest walked out in a huff, saying that they should be ashamed of themselves. Would be better to serve nothing than to just give people hot water, packets of oatmeal, some apples in a bowl and dried out looking sweet rolls. Anyway, we will not stay there again nor recommend the place - but mainly because the personnel and perhaps even the owner doesn't really care about their attitudes towards their paying guests.