Don't waste your time or money A review of Roseland Ranch Resort
My family and I went up to this hotel looking forward to all they claimed to offer: paintball, horseback riding, ATV riding, ski slope, pool, all day activities and entertainment, etc.
When we checked in the staff was quite unfriendly and did not make you feel welcome at all. In fact, when we checked in, they asked another family if they wanted to move their room because we were going to be next to them but they did not offer the same to us and my kids are EXTREMELY well behaved. We even get compliments from complete strangers in restaurants about how we raised our children.
When we got into our room, my jaw hit the floor. Almost $2000 for a dirty, dingy room that hasn't had a coat of paint or anything replaced or repaired since around 1970!
In the first 5 minutes, my kids discoverd the bunk bed safety railing broken so I fixed that. I open the closet and the door almost fell on my face, so I fixed that. The blinds on the window were broken so I tried to fix that but they were beyond repair.
I went to the front desk and they offered me a "better room" that had been "updated recently". I could not see any difference from the room we had except the couch was brown vinyl with rips all over it instead of the cloth one in our other room with the stains.
We decided, begrudgingly, to stay in our original room. So we decided what should we do first.
When we looked at the itinerary and made an interesting discovery. The paintball was only from 10-12, the horseback riding from 10-12, the ATV riding from 10-12, the pool was only open from 10-12, the rifle range was only open from 10-12, etc, etc. (They also had a couple hours in the afternoon for each activity). So how do you do everything? We were only going to be there for 2 days, which meant that we'd have only gotten to do 3 things (friday afternoon, Sat morning, Sat afternoon) but they claimed it was all included!
On top of that meals were only served at specific times and no food was available any other time!!!! They also claimed that they provide 3 meals a day included with your price yet when we checked in before 1 pm on friday the lunch that started at 1:30 was not included but they'd be happy to charge me for it!?!??!!?
We had a family discussion and decided to throw in the towel rather than waste our vaction.
I went to the front desk and got a refund, which the staff gave me without argument (although they claimed no one ever got a complaint ever before, yeah right).