DON'T GO NOW A review of Hyatt Regency Lost Pines Resort and Spa
The resort opened on June 1st and we arrived on June 16th. We have stayed at many resorts in the first month they were opened, but have never experienced such deficiencies. We arrived at 6pm to find that our room (reserved 3 months ago) - was not ready. They told us that they had no idea when a room would be ready. We eventually got in our room after 7pm. The following day we left the resort for an appointment around 6:30 am. When we returned at 2:00 pm, the room had still not been made up. I called housekeeping to request that they make up the room while we went to the pool. We returned at 5:00 pm and the room was still not made up. The worst problem, however, is the dining. The resort is in a fairly remote location so your only dining options are at the resort. The fine dining restaurant is not open. The only option for breakfast or dining after 6pm is the family restaurant, Firewheel. It is completely under staffed. On Saturday evening, we had an 8:15 reservation. After complaining several times, we were finally seated around 8:40. We waited over an hour for our entrees to arrive and another 30 minutes to get a check. Similar experience with breakfast on Sunday morning. People waited 30 minutes - 1 hour for a table. Our family had to eat the breakfast buffet because no one ever came to take your order. No one ever came with coffee or beverages. The food was actually good - they just have no staff to serve it. The rooms are well-appointed, but small. The double rooms do not have queen beds - they are smaller. The setting itself is lovely although not as pretty as Hyatt Hill Country. The swimming area is fun for the kids with a small sandy area that leads into the pool, lazy river, small slide and water feature. One problem at the pool is that for a hotel with 500 rooms - they have about 8 umbrellas. Needless to say, you need a little shade in the Texas heat. They do have complimentary bicycles, but again - only enough to accomodate a handful of families. Most of the employees were very nice. They seemed genuinely embarassed by the conditions and "beat down" from the understaffing and constant complaints. I would recommend waiting at least 6 months before trying this resort to see if they can work out the kinks. A few things to be aware of if you go: 1) They currently have no evening children's program or babysitting. 2) The popular s'mores at night require that you purchase a s'mores kit from the hotel. It is better and cheaper to bring your own supplies with you. 3) The slide at the pool and food service at the pool end at 6 pm. 4) Make reservations in advance for all dining and spa services and be prepared to wait anyway 5) Be prepared for bugs - there were mosquitoes in our room and tons of flies in the restaurant. Several quests complained of faulty air conditioning, although ours was fine. The golf course looks nice. This should be a fun family resort if they can get staffed and make the necessary adjustments.