Don't give these people your credit card A review of Old Town Apartments

Our stay in Old Town Apartments in Prague was pleasant enough. With the timing of our flights, we decided to check out late on the day of our departure. Late check out is subject to a fee of EUR50. No problem. However, when I returned home, I discovered that not only had they charged EUR50 to my credit card but they also charged 'additional expenses' they claimed they incurred due to our late check out, amounting to another EUR60. They wouldn't explain what exactly the EUR50 covered. We didn't cause any damage and we left the apartment clean. I wouldn't recommending staying here due to their underhanded manner of conducting business.

Unfortunately the late checkout was unplanned and we were forced to move another customer who was arriving to the same apartment at significant cost (apology fees, complimentary wine, taxi transfers) and we felt justified passing these costs onto the client who caused us these losses. All this was explained to the client by me personally on the phone.

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Old Town Apartments
249 reviews