Doesn't Deserve to be a Starwood Property A review of Sheraton Raleigh Hotel

Rest assured this is NOT the best hotel in Raleigh. The entire experience was the worst I've had in MANY years and I'm a frequent traveler for business and pleasure.

FIND the hotel? Due to construction, it's hard to get to (drive past the DO NOT ENTER sign), there's NO Valet, NO Bellman, NO Parking in Front of the hotel and NO attached parking garage, you must drive around the block and park in someone else's lot.

BOOK the correct room? I worked through the 800 number, clearly stating my desire and willingness to pay for an upgraded king on club level. The agent assured me there would be no problem. I called the hotel the morning of the reservation to make sure a room was blocked to accomodate a 8:00pm arrival.

NO KING -- NO CLUB FLOOR AVAILABLE? After a good ten minutes at the front desk I was given a room not on the club floor, yet with club privledges. Doesn't matter I find out, the club is rarely open. The room had two beds, another trip to the front desk (one of many). I finally received a king bed. However the room was the same size as the first room. SMALL - VERY SMALL. Caveat: the hotel was at less than 50% capacity during my stay and yet "we don't have anything" was the mantra at the front desk.

BATHROOM LOGISTICS: The bathroom door brushed against the toilet seat when you opened/closed the door. In order to get to the shower, you had to stand between the toilet and the sink, close the door, then access tub/shower. The reverse when you wanted to leave the bathroom - the door had to be shut in order for you to move around in the bathroom. The bathroom door had a "groove" in it from the toilet seat brushing the door...

OTHER CONSIDERATIONS: The thermopane seal on the windows of the room leaked; your view -- fog and condensation. Nightstands didn't match. Desk in room was bowed in the middle. Towels paper thin, Ice bucket cracked and leaked on furniture. Room wasn't level, and it felt (and looked) as if the building may be leaning a bit. I didn't get to see the Club, it was closed most of my stay (5 days). Front Desk had one person at any given time, didn't matter if there were three or thirteen people in line - one person.

CHECK OUT: Room rate varied from $74.00 to $169.00,every day was different. I inquired at the front desk as to the "real rate" and was told the computer assigns rates.

It's been many years since I've felt the need to "flee" a hotel. The best thing that could happen to improve the overall experience is competition.

Reviewed by
Sheraton Raleigh Hotel
307 reviews