Do Not Stay Here A review of West Beach Resort

Where to begin.....First they won't let you reserve a room with a charge card. You have to send a check (1/2 up front). If the mail is delayed your reservation will be canceled. The managers are rude, unfriendly and quite difficult. You will be charged for anything and everything. At one point during our stay a tree fell on another cabin occupied by a family member of ours. The staff handled it very poorly and actually said there were no refunds. They should have been concerned about getting sued. An elderly grandmother was asleep in the cabin when the 80 year old tree completely demolished the cabin and she had to be rescued and looked at by paramedics. After a 2 hour screaming match they finally understood they needed to accomodate those guests in with some of the other family members there with cabins for the weekend - even though it "broke their rules on number of people per cabin". We couldn't just leave as a group - there are no refunds and we had about 5 cabins booked. They make you sign a blank charge card slip when you arrive (funny since they "don't take charge cards") so that after they leave they can count the forks and charge you for as many as they think you took home with you. They ran chain saws and excavation equiptment the whole weekend, while people were trying to relax and have time off and away instead of waiting for mid-week when less people were around. Every guest we saw all weekend was complaining about how they were treated and the ridiculous things they were charged for. They are not members of the Better Business Bureau - I checked. Then to add insult to injury is the fact that 5 hours after arriving home we discovered that my daughter's cherished baby blanket and feather pillow were left behind. We still had family there so we asked them to go to the office and get it. The people told them they had thrown the items away and the garbage had already been collected. We will never go back. It is a great setting but the management is so bad I would not reccommend it to anyone.

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West Beach Resort
185 reviews