Disappointing A review of O'Callaghan Hotel Annapolis

Here's a copy of the letter I sent to management, and to their headquarters in Dublin:

Dear Staff:

I am writing this letter to inform you of our disappointment with your Annapolis hotel accommodations on New Year's Eve.

From the pictures and description on your hotel's web site I was under the impression that this was a luxury hotel, and certainly the price indicated so (over $200.00). The lobby was very nice, as was the hallway carpeting. However, our room (#343) looked out upon an alley with a dumpster parked in it. We also noticed the following:

Both top corners of the window valance were undone from the wood frame, which was exposed, and were hanging loose. The wallpaper was coming unglued near the location of the room heater. The carpet was stained and had cigarette burns on it. We had requested a non-smoking room.

Some of the drawers in the dresser did not work, and one was broken. The bathroom faucet was loose in its attachment to the top of the sink, and the toilet paper holder was not closed and was the cheap stainless steel variety found in fast-food bathrooms.

Lastly, there were no bathrobes in the room and the coffee the next morning tasted very old. In our opinion, a luxury hotel ought to at least include a continental breakfast. The room heater was also quite loud each time it started up during the night.

All in all, we expected a luxurious room, but what we received was average to below-average in quality. To top everything off, there was an additional parking fee of $11.00, and your free shuttle to downtown Annapolis only left once per hour [and this was on New Year's Eve!].

I hope that you will improve things at your hotel in the future.

Sincerely yours,

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O'Callaghan Hotel Annapolis
497 reviews