Disappointing A review of Grand Hyatt Sao Paulo

This is a brand new property in what is now the new business district of Sao Paulo. I am a great fan of Hyatt hotels and therefore had high hopes for this property. Boy was I disappointed. I took a taxi from the airport and upon my arrival there was no one to help me with my luggage and welcome me at the entrance. Had to wait 15 minutes in line to check-in and then was charged half the daily rate for checking-in early. This upset me of course since, while making the reservation and requesting early check-in, no one informed me of this fee. I took the lift to my room to shower for a meeting and found the bathroom equipped only with soap and shower gel - no shampoo. At USD 200 a night, I was expecting a greater selection of toiletries. C'mon, even Holyday inns provide complimentary shampoo. The bathroom is well-appointed and luxurious but the shower has weak water pressure and the bathtub takes a while to fill up. Only two towels provided. The minibar is ridicuously small and poorly furnished, although the room is equipped with a ketlle, which is a plus. Bed quite confortable with quality linens and pillows. Entertainment options very poor with old 20 inch TV and small selection of channels. No radio or alarm clock. Buffet breakfest is OK, but nothing great to justify the outrageous price. To top it all off, there are the outstanding customer service skills of the general manager, Mr. Miles McGurty, who, at the morning of my departure, slipped a quite rude letter beneath my door reminding me of the hotel's check out time and their absolute inflexibility in providing late check-out, which I had not requested nor had the intention of using. To the contrary, I was quite happy to leave the hotel way before the noon check-out time. In summary, there is nothing "grand" about this Hyatt, actually, I found it quite mediocre. If you need to stay in the area, you are much better off with the Hilton or the Gran Melia.

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Grand Hyatt Sao Paulo
740 reviews