Disappointing Stay for the Money A review of Bohemian Hotel Celebration, Autograph Collection
We stayed at the Celebration Hotel several days in November of 2003. This is a very classy place with great amenities, but we were very disappointed in the service. We left our room at 8:30 a.m. and came back at 3:30 p.m. When we returned, our room had not been cleaned. When we called housekeeping, we were told that they saw us return and thought we'd want some time to ourselves before they came in. We accepted this explanation and said we'd be leaving again at 5:00 and would appreciate our room being cleaned then. When we returned at 8:30 that evening, we found our bed made. Period. No clean towels, no clean coffee cups, no cleaned coffee pot, no new coffee. In fact, the towels lay on the floor where we left them. A subsequent letter of complaint to their head office brought no response. We'd love to stay again because of the location, but won't put up with their "we don't care" attitude.
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