Disappointed!! A review of Westin Tampa Harbour Island

I had planned a romantic surprise getaway for several weeks. Waiting in anticipation for the day that we'd check into this seemingly romantic hotel had finally arrived. I showed up at 2:55, since check in was at 3:00. The girl at the front desk told me the room wasn't "quite" ready yet and that we were free to use the pool facilities. We obliged and decided to check out the pool, only to find it FULL OF BUGS, I'm talking swarms. So, we decided to hang in the lounge to get a couple frozen drinks, 20 min went by, then 30, then 40, etc. I approached the desk and asked when our room would be ready, they replied "there were 7 people ahead of us!!!" I asked, isn't check-in at 3? They replied, "check in STARTS at 3". They offered me a smoking room with two double beds. I reiterated that I requested a non-smoking room with a King. The "Manager" told me he'd knock off 15 from the price (the lower cost room was 30 less???). So I talked the "Manager" into giving us the room we didn't want for what it costs anyway! We settled for this room because we were told our room might not be ready for another hour on top of everything. We said "fine". What about our bags? They said, they'd send them right up. Well, 45 minutes goes by and we called the bell hop, they stated the front desk NEVER called them! You can only imagine my DISGUST! Bottom line, if you want a room with a pretty view, then this is the place for you. Other than that, look else where!

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Westin Tampa Harbour Island
881 reviews