Disappointed stay A review of Best Western Market Center

I am sorry to say that I was very disappointed in my stay at this Best Western. The carpets were extremely dirty looking and very stained. I expect that things can't be perfect with so much traffic in and out of rooms, but I do expect to stay in a room that I am paying good money for to look and smell clean. The chair in our room was so soiled that I was afraid to sit on it and I didn't. I didn't even want to take off my socks and shoes to walk on the carpet. The toilet ran continuously and there was water running off the seat and lid. My grandchild was in Dallas Childrens Memorial Hospital which is the reason I was there in the first place. I tried many times to get an outside line so I could call the ICU waiting room to get updates on his condition and finally had to call the front desk to find out why I couldn't get a line. I was told oh don't feel bad I can't get a line out either,they're working on the lines around here I guess.I finally went and found a pay phone.I was extremely tired from the long trip to Dallas and sitting in the hospital for 32 hours waiting to see if my grandchild was going to live or not and just didn't have the energy to go somewhere else or I would have done so.I feel like i was taken for my $60 and I don't appreciate it at all. I don't believe I'll be staying at another Best Western again.

Adrienne Rice

Reviewed by
Best Western Market Center
220 reviews