Dirty, old, not three-star A review of Hyatt Regency Greenville

What a disappointment this hotel was. Dirty, old, smelly, noisy, with indifferent staff. It's only good point was being directly on the historic main street, close to restaurants, etc. Also, our mattress was very good, although given how dirty the room and bedspread were, we were a little afraid to get into it at first. In the bathroom was a handtowel neatly hung up with someone else's make-up smudged on it (no, it wasn't a stain left after washing). The furniture -- what there was of it -- was old, worn and faded. Overall, the room looked like it was missing things -- as if they just took things out if they were broken or needed elsewhere, but never replaced them. The 80's collage artwork was peeling and falling loose in its frame. Every carpet in the building was worn, old, faded, and/or dirty. The dramatic floor to ceiling windows in the lobby ljust looked grimy and decrepit. The once elegant fountains and pools of running water outside were clogged with leaves, garbage and filth. A beer bottle sitting on a lobby table at 7a.m. was still sitting there hours later -- the staff hadn't bothered to clean it up. Check out early, you say? No way! A note by the phone in our room said guests would be charged $50 for checking out before they were scheduled to! I've never seen this anywhere else; was it to discourage disgruntled guests from finding another hotel?? I can't report on the bar or restaurant since we avoided eating there. This was supposed to be a three-star hotel -- it was barely a one star. Don't get me wrong: I'm not a clean freak, and don't mind a simple, modest hotel that may be a little shabby, as long as it tries. But my husband and I had hoped that we would be staying somewhere nice. You know -- at a Hyatt. Hyatt should be ashamed to have its name on this building.

Reviewed by
Hyatt Regency Greenville
127 reviews