DEEEEEEEEEEEEELIGHTFUL A review of Conrad Indianapolis
First of all, we had not planned on staying at the Conrad. I am an HH Diamond level member who was traveling in Indy with my mother. When we arrived at the Homewood Suites on the Northside (86th/Keystone), they did not have a room available. As we were going to be outspaced anyway, we requested that they call the new Conrad. The Conrad responded with an unbelieveable rate, and we were down there in half an hour!
Everything is professional, and thorough there. The rooms are spotless, the service impeccable, and the furnishings tasteful.
We had a small, but comfortable room on the 18th (top) floor (there are indeed floors above 18, but they are private residences) facing west.
Given that my mother had traveled all night from California, and I from Hawaii - we were tired. They did not blink when we checked in around noon. We were given coupons for pastries at a downstairs restaurant (which, regrettably, we did not use).
The bell staff is professional, courteous and best of all WELL TRAINED. There is nothing I would rather see as a road warrior than friendly and well trained staff at a hotel. The same can be said for the valet staff.
If I had to find fault with anything ... it would be difficult ... however, we did not get the turndown service with the Fiji water. Admittedly, this could have been our fault as we napped from 6 to 8.
Sunday morning, we ordered room service. The food was good (predictably expensive, but what would one expect?), and best of all was delivered at EXACTLY the time promised when ordered. He said it would be there at 12:06 ... and at 12:06 there was a knock on the door.
The dual-head shower is a treat, as is the flat screen TV situated abeam the commode (for viewing while showering or bathing).
When you check-in, a discrete phone number is assigned to your room so that you may accept phone calls without having to have them routed through the front desk.
This property is absolutely of the highest quality - one can only hope that the polish will remain after a few years in the business.