Decent room, Bad shuttle A review of Regency Hotel Miami

I stayed for one night at this hotel because a flight was late. American Airlines comped the stay, but I was in a very bad mood and ready to rest from travelling all day.

Their shuttle service is terrible. It only runs once every 30 minutes. Standing outside the airport I saw several other hotel shuttles go by several times before we saw the small white van that is the hotel's shuttle. There were already two people in the shuttle, and a couple with a small child got on the same time I and my husband did. Then the shuttle stopped again and picked up some flight attendents. There were a total of 15 people in the van: two people were sharing the front seat and a woman sat on someone's lap in the back seat next to us. It was very dangerous and unsafe.

Getting off the shuttle at the hotel, the driver gave the luggage to all the flight attendents first, even though he had a stroller in his hand for the couple with the child. They had to wait to get their stroller. I thought this was very rude.

Aside from that bad experience, the food at the hotel's restraunt was decent. The room was also decent and they were able to give us a king sized bed which was nice. The TV stations such as ABC, NBC, CBS did not come in very well on the TV as there was much static.

I would not recommend someone to stay at this hotel if they want more than a place to sleep for the night.

Reviewed by
Regency Hotel Miami
484 reviews