Decent but some problems A review of Holiday Inn San Jose-Airport

I booked the hotel at hotels for my sister and her two young children. I called to make sure they would get a non-smoking room with two beds. The receptionist said they weren't busy so it shouldn't be a problem, but declined to take the reservation name to make sure. The lobby and grounds are well maintained. My sister was placed on the 2nd floor, overlooking the pool. We were told pool hours were 10am-10pm, and there is a sign posted that states the same. My sister was up at 10:30 pm, listening to teenagers screaming in the pool. She called downstairs and was told it closed at 11:00 pm, just be patient. She demanded her room be changed, as her two children weren't sleeping either. They moved her to the other side of the 2nd floor, overlooking a very noisy parking lot full of yelling drunk hotel guests. None of them got any sleep. I offered to change her hotel, but she decided to speak to management. She told them she had a long flight the next day, as they were heading to Europe, and she had two very grumpy children to take to an afternoon wedding that day, and she was exhausted. They put her on the 9th floor, which can only be accessed with a special card. It was quiet and the room was nice. I think the rooms were remodeled from past reviews, because although there were some stains and other signs of wear, the fabrics were bright and modern, and overall looked nice. The pool area is a bit worn down; all the chairs have rust marks. I had to ask for towels to be brought out, as you can't bring your room towels down and there were no pool towels in the box for them in the work out room, but that was done quickly.

If you choose to stay at this hotel I would highly recommend you make sure you get a floor fairly high up, and if it's warm and people will be using the pool, make sure it isn't overlooking the pool because they don't enforce the hours and are not interested in quieting very noisy guests. I think this hotel is fine and the price was right, at about $80/night before taxes. It's right on the light rail so it makes carless transport easy. However, I think management has a long way to go in making it a great hotel. Be ready to speak with management if your stay isn't going well.

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Holiday Inn San Jose-Airport
347 reviews