Credit Card Fraud! A review of Sheraton Norfolk Waterside Hotel
I was a guest at the hotel from September 19, 2004 - September 22, 2004. On September 21, 2004 I was contacted by the Fraud Services Department of my bank regarding an unusually high number of transaction attempts on my bankcard. I was notified that 12 separate transactions totaling $2790.47 were attempted by the Sheraton Waterside Norfolk Hotel. Fortunately, I was able to cancel my bankcard before any transactions were successfully completed.
I immediately contacted Richard Lee, Front Office Manage to alert him of the problem and to assure him these transactions were indeed not authorized by me. He referred me to Vicki Willis, of the Sales and Catering Department to find out more information on the nature of these transaction attempts. From my conversation with both persons, I was told they did not know why so many transactions were attempted nor had any way to find out. Furthermore, Mr. Lee told me that because told me that he did not see what the problem was since these were transactions were declined and money was not withdrawn from my account.
I am extremely displeased with the sincerity of management staff to identify the root of this problem and to offer a resolution. I did not so much as receive an apology for the time and money I wasted dealing with this issue, I spent several hours on the phone with my bank and speaking with hotel personnel. As an attendee and planning committee member of the a national conference which brought over 300 guests to the hotel, I have already made the recommendation to the committee to not consider the Sheraton Norfolk Waterside as a venue for future events. Hotel guests and conference/meeting planners are the backbone of the hotel service industry, without them hotels would not have business. To treat a guest with no respect or regard for a resolution to a problem that transpired because of their service or lack thereof is completely unacceptable.