Crapy service A review of Fresh Hotel

Had a terrible experience at the Athens Center hotel. After arriving somewhat later and not getting into my room until 11pm, I call the front desk to complain my ac did not work to be told, "yeah the ac is going to be out until wednesday". Furious that they would not have told me this upon check-in I call to make an appoint with the manager in the morning. The next morning at check out the primary manager could not be found. A front desk manager was sympathetic and was willing to give me 20% off if I stayed the following night, in a room that happened to have a working ac. The jerk would not give me a discount on the night I had gotten no sleep! He thought it was perfectly normal to have to pay full price for a room that I stayed up all night sweating in. Costumer service?? I will never go back again, such a crappy experience!

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Fresh Hotel
966 reviews