Could have been nice, but... A review of Hyatt Regency Cleveland at The Arcade

I booked a room at this hotel on line. I didn't know Cleveland at all,

but figured a Hyatt would be a safe bet. The Hyatt Regency Cleveland at

the Arcade could have been a great hotel, but we were disappointed and

most likely will not return. When we entered the building, a not so

happy looking man told us valet parking would be $20 and we would have

access to our car whenever we wanted, but the car was a 10 minute walk

from the hotel. Or we could park at the ramp next door for $15 but

could not remove our car from the ramp without being charged again. The

decision of what to do with our car was only the beginning. We got to

the desk and another not so happy person checked us in. She didn't seem

to want to answer any of our questions. Finally another woman came to

the desk. She was very friendly and helped us several times during our

one night stay. We got to our room and found it to be huge!

Unfortunatley, it didn't appear to be very clean. There was a stain on

the carpet between the two beds. When moving the chairs around a little

so the family could watch TV, we discovered something under one of them

that I don't even want to go into what we thought it was. The bed

linens were worn and stained. The chairs were worn and not very clean

looking. The bathroom floor looked in need of a good scrubbing and the

bathmat left rolled up next to the tub was greyed. A disappointment

since the room itself had so much character.

We walked to the nearby mall to get a bite to eat. The mall was very nice looking, but all we encountered were very loud, wild teenagers. We walked quickly back to our hotel, meeting several people who were talking to themselves along the way. We were not comfortable walking around that night.

I do have to say that we came across a wonderful doorman the morning we checked out. He was very friendly and smiling and genuinely seemed to be enjoying chatting with anyone who came out of the hotel or even walked by on the street. He told us the building was over 100 years old and was only made into a hotel 3 years ago. This shocked me. Why the shotty furniture and unkept carpet if they were only 3 years old?

This hotel certainly has the possibility of being a very unique and beautiful hotel. But after out experience there, I don't know if we will return.

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Hyatt Regency Cleveland at The Arcade
535 reviews