Could be excellent, but isn't. A review of Sheraton Baltimore North Hotel

We just returned from a 4-night stay over Christmas. Agree with spotty housekeeping and that service varies enormously with the employee. Room was okay, but coffee pot didn't work (it was replaced when I left a note), climate control was awful (too hot or had to keep the heat off), faucet in shower was too stiff, only two glasses and two mugs, no cups in bathroom. Maid never emptied ice bucket or left a new bag. Ice machine on our floor was broken for the duration of our stay (and had cigarette ashes in the opening). Most days, only one of three elevators working. Plenty of towels, though, and very comfortable bed with lots of nice pillows. Entire place is not very well kept up. No one mentioned reservations would be essential for the dining room Christmas evening, but we did enjoy a fabulous dinner in the bar. Bar closed very early (before midnight) every night. Service in restaurant at lunchtime was perfunctory and tables all about were dirty (as was flatware).In our experience, some Sheratons are excellent, others, like this one, could be but are not. Booked with Hotwire at a ridiculously low rate, though, so we were overall satisfied.

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Sheraton Baltimore North Hotel
312 reviews