Complete Idiots A review of Red Roof Inn Miami Airport

I can't really comment on the hotel because they canceled our reservation which was already paid for. I called at 9pm to find out where to catch the shuttle when we got in since it would be really late. The desk clerk informed me they were sold out but I explained I'd made my reservation almost four months ago. She checked and said they'd pick me up and take me over to another hotel and they'd take care of everything. We got to the hotel by shuttle at 12:45am to find out we didn't have a room. There was a different clerk working and he said my reservation showed I'd called and canceled at 9. I told him what had been said and he said he was sorry but too bad. Offered to call me a cab, at my expense, and could recommend somewhere else to stay. the whole point of staying there was because they had shuttle service for airport and port and we wouldn't have to pay cab fare. We ended up staying at the Wellesly, which is way overpriced, paid $90 even though we got there at 2am. Had to pay out $50 in cab fare to get to hotel and to the port. All this for a room that was already paid for. I called and complained as soon as I got back home yesterday. Was advised they'd look into it but they would not reimburse for cab fare regardless of what happened. It was a really bad way to start a vacation.

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Red Roof Inn Miami Airport
983 reviews