Collectable Convention A review of Sheraton Chicago O'Hare Airport Hotel

Signed a contract to have a very small collectable convention with 20 attendees held 4-04. The contract signed in 7-14-03. I was shuffled around to 5 different sales people that did not take care of all the problems from the beginning. I had to fight for what should of been done in the beginning as far as my count of attendees, buffet menus for three meals that they told me were not cost effective for the hotel, approved the menus 13 days before the event, faxed signed contract with charge card copy for my billing per their request and it took 13 days for a reply after many calls to the staff that I was working with..was my charge card safe?, rooms to be blocked on the same floor, moved my meeting room, found our brunch buffet sitting in the hall way by our meeting room, did not have to room that we had guarantted reservations for. 248 day of pure hell working with the staff. The only good thing is that the beds were new.

Reviewed by
Sheraton Chicago O'Hare Airport Hotel
404 reviews