Cheap price, but there's a reason A review of Quality Inn & Suites Sunnyvale/Silicon Valley

We booked one night at this hotel, as it was close to SJC, the price was reasonable, and also because the reviews on trip advisor were positive.

Our experience was anything but positive. Although we had the chance to check in fairly early when I'm sure there were lots of rooms to pick from, they gave us what I'm sure they knew was the worst room in the place (ice machine outside, busy/noisy back entrance door to one side). The room was pretty small, the bathroom sink had been leaking for some time, and the carpet underneath was soaked and smelly. There was some sort of structural problem on the ceiling in one corner of the shower stall where the wallboard had all but disintegrated - when one showered, the steam rose to that point, gathered and then dripped down dirty water on the person showering. The hallway reeked of cigarette smoke, even though the entire wing we were on was a non-smoking wing. The grounds looked a little seedy, and by far the worst was the garbage truck that showed up at 7:30 a.m. right outside of our window - the garbage handler being really fond of loud rock music, but not the most adept at his job, as after he left, there was garbage stewn everywhere.

So, in an attempt to be fair, we didn't pay a lot for the room (and when we explained at check out that there were problems with the room, we were given $10.00 off the total price). Had we not been busy dashing around, and exhausted when we finally were able to settle in for the night, we would have called the desk and made an attempt to change rooms. My issue is this ... I cannot believe they weren't aware of the leak, the smell, the shower problem ... I cannot believe they don't get that this is not a room that puts their best foot forward ... I cannot believe that they aren't aware of the garbage pick up schedule. Had we showed up with no reservations at midnight on a busy weekend and this was all they had, and they explained what the difficulties might be, I'd say it would have been a fair experience. However, we had reservations, we arrived well within their normal check-in period, and we still encounted this problem. I'll never go there again, and I'm beginning to change my opinion about all Best Westerns - they aren't what they used to be.

Sadly, in driving around a little, we saw many more hotels that were just a few blocks away that looked better - I wish we'd know that going in.

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Quality Inn & Suites Sunnyvale/Silicon Valley
88 reviews