Celebration package.....It was no celebration! A review of The Elms Hotel and Spa

My partner and I went to The Elms for a birthday celebration and were highly dissapointed.

I purchased the "Celebration Package" and paid a pretty big price for that experience. I can start off by saying that the experience in the spa was great, but unfortuantely everything else was terrible.

The room was no deluxe room! There was melted candle wax on the floor. The hall ways and lobby were so dirty. The food was probably the worst. We had to complain about our dinner and breakfast and only received one meal taken off our bill even though it was so bad neither one of us ate our main course. The european pool that is located in the basement of the hotel would be nice but the paint on the bottom of the pool is all chipped and flaking, definately no inviting! The lobby bar was good, the bartender was really nice, but again the floors were so dirty and this was in the morning before the bar opened.

After our stay and we finally checked out I noticed some problems with my bill and had alot of credits and debits but it all looked like it added up. Well I had a question on the bill after we had left and when I called to speak to the manager I was forwarded to the accounting department and I still have not received a call back or anything....This is not a place I would give a referal to or suggest to anyone...well, except maybe going in for a massage.

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The Elms Hotel and Spa
402 reviews