CAUTION!!!! Customer service=00 A review of Benson Hotel

Our stay was nice, especially considering that it was a free weekend that we had won through a raffle/charity benefit. However, I would not recommend the use of their valet service as thye following occurred: 1. Our vehicle was stolen from their "secure" parking area 2. When we asked about recompense or assistance we were told it "was not their problem". 3. When video surveillance tapes were reviewed, it was apparent that our vehicle was used to ram a gate open for the parking area. We have never been treated in such a callous, bellilcose and irresponsible manner. We were treated with disregard by both the staff and our questions were "poo-poohed" off as not being important. Our "free" stay has cost us over $1,000 and innumerable hours, not to mention the mental anguish and resultant hassles that the noncooperation of the staff and management has caused me and my wife. We advise that travelers think twice before staying at an expensive hotel that allows and seems to condone theft and has NO concept of customer assistance/service.

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Benson Hotel
988 reviews