Bryce View Lodge: A roof above your head - and that's about it A review of Bryce View Lodge
Just returned from a week long trip to southern Utah - beautiful parks and outdoor activities, but frankly I was surprised at the lack of quality lodging and customer service. We stayed at the Bryce View Lodge, which is a cheap spin-off owned by Ruby's Best Western across the road. First impressions are lasting ones and we will never forget the indifferent and unwelcoming reception we received when checking into Bryce View lodge. The front desk personnel are presumably under the age of 21, don't smile, and don't care care about their customers. I booked a non-smoking room 8 months in advance and upon opening the door to our room, the stale smell of cigarette smoke was obvious. We immediately called and requested another room, which proved to be a huge undertaking by the "kids" working the front desk - I almost asked to speak to the manager. Not one apology was uttered. We finally got a smoke free room and settled in. I don't believe I have ever stayed at a motel/hotel that didn't have at least one picture hanging on the walls. Fortunately, during our 3 night stay, my companion and I explored Bryce Canyon all day and only needed this room for sleeping and showering. This motel does have some positive qualities, however: it is within walking distance of restaurants and stores, has in-room coffee makers, and it is set back off of the highway eliminating traffic noise. My advice if you decide book a room at BVL is to request a 2nd story room. Tour buses often run for long periods of time in the parking lot. For a change in venue, try the highway diners on Hwy 12 just a few miles away - the food is usually tastier and less expensive than Ruby's. Overall, BVL was okay at best.