Breathtaking surroundings, scary practices! A review of Alderbrook Resort & Spa
We found this resort to be quite lovely, but did not feel that it lived up their self-described 'recreated in four star luxury' website description, with the exception of the $400 per night cabin rates. There was dried food in the slats on the kitchen table, dead bugs behind the blinds, and dirty dishes left in the dishwasher from a prior guest. The location is peaceful, beautiful, soothing, the motel and cabins tasteful and relaxing. Sadly, the service does not live up to one's expectations, or their perceived reputation.
One should be especially cautious of their key policy. Though much has been updated and remodeled, there is no card key system, only old-fashioned brass keys. Upon check-in and asking for more than one key, the clerk told me that there was only one for the four of us, tapping on the key to show me the Do Not Duplicate imprint and explaining it was their only master (?) key. Naturally, it occurred to all of us that if the hotel did not have additional keys, in all likelihood a prior guest did. Upon check-out, we turned in the one and only brass key, received a paid in full receipt and left.
A month later, my credit card statement arrived with a $50 "missing cabin key" fee charged to my account, a full day after receiving my paid in full receipt. Budget highway motels with a key deposit policy make you aware of the necessity of getting a signed receipt for returning your key. In a place of the supposed caliber of the Alderbrook, I never dreamed that I should get a receipt specifically stating that I had returned it, and relied on the paid in full one they had handed me. Be very careful!
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