Breach of security A review of Hotel Los Gatos

This is a beautiful hotel with many pluses. However, an unfortunate incident happened there. Our room had a door very close to a busy pool/public patio area. We checked the door was locked the night before we went to sleep and didn't touch it the next morning. The next morning we left for the day and returned to find that the door was open to the pool/public patio area. Miraculously (there were large parties going on at the hotel), nothing was stolen from our room. This is an unacceptable breach of security.

When we informed the hotel, the hotel engineer came. He apologized but also defended the hotel saying that criminals don't stay at their hotel. When we checked out of the hotel, I asked for the manager to call. He did call. He also defended the hotel and didn't seem to want to admit that they were responsible for the open door.

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Hotel Los Gatos
210 reviews