Booked four nights, checked out after one!! A review of Holiday Inn Raleigh Downtown

Having arrived from the UK after a 9 hour flight, we checked into this hotel at around 5.30pm. The room we were allocated was not exactly clean - hairs around the bathtub edges, mold on the walls and a toilet seat that I was scared to use. We were advised there were no other rooms available as they had a conference, and the cleaners would not be available until the morning. We had also not received the travel cot we requested for our 18 month son. We enquired at reception and were told it would be brought to our room shortly. We went out for dinner and on our return found no travel cot. It was now 8.30pm. To cut a long story short, it took until 10.45pm to receive the travel cot - way too late to be of any use to our child who we had to improvise a bed for as he was exhausted. Our night was not a pleasant experience. The AC unit made a horrendous noise so we could not use that, and the temperature in June was stifling. Add to that the noise of freight trains passing nearby and the frequent sirens - this hotel clearly had little soundproofing. We went to reception in the morning to voice our complaints but they seemed pretty disinterested - so we checked out and cancelled our remaining three nights. Basically, I wouldn't stay here again if they paid me.

Reviewed by
Holiday Inn Raleigh Downtown
204 reviews