Bedbugs A review of Fortuna City Hotel
We stayed at the Quality Hotel for three nights, from January 6-January 9, 2005. Although the basic room and complimentary breakfast were adequate, our room and beds had bedbugs, and we were literally covered with hundreds of itchy bites by the last day of our vacation. We initially thought it was some kind of contact dermatitis or allergic reaction, but on the morning of our last day found four live blood-filled bedbugs in our beds. We had wondered why the sheets had been speckled with old blood stains, and now we knew! We captured three of the bugs and brought them to the hotel desk staff, who proceeded to call the manager. I showed them my welt-covered back and neck, with over a hundred bites on them, and all they could muster was a lame apology and said that it had never happened before. I thought this was hard to believe, given the old blood stains on the sheets, but the manager did not offer any kind of refund or compensation, and merely apologized when we asked what he was going to do about it. We hope to get some kind of refund via our travel agent, but I'm not holding my breath. It is true that the metro and tram are close to the hotel, but there are other comparably-priced hotels in the area that are equally close and offer the same basic accomodations. I would advise anyone to check them out before staying at the inaptly-named Quality Hotel.