Beautiful Hotel So-So Service A review of Marcus Whitman Hotel & Conference Center

We have watched the rennovation of this hotel for the past few years and were interested in seeing the final product on our last visit to WW (Whitman Alumni). The property is stunning with a look to detail and according to the staff true to the period pieces, a little noisy in spots but that just adds to the old world "charm" of the place, Good Job!The service, on the other hand, is very dismal and lacked the ability to keep up with the surroundings. Long waits, uninformed waitstaff and a varying defensive or apathetic attitude about the less than average food was the norm. You can fill up nicely on breakfast but it is mostly gut bomb food with little or no imagination or regional tribute.As the hotel has been open some time now, we would have thought these obvious hospitality norms would have been addressed. We travel extensively and although the idea is great, in WW of all places, the final result is a sad echo of an ancient lady.

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Marcus Whitman Hotel & Conference Center
755 reviews