Beautiful hotel, phenomenal service at the RCCG A review of The Ritz Carlton Coconut Grove, Miami
I just returned from a 5 night stay at the RCCG and had a fantastic time. The property is elegant, spotless and conveniently located to CocoWalk, Shops of Mayfair and a variety of other attractions. It features a nice little gym/spa combo, a very nice pool area and one excellent restaurant, Bizcaya Grill. But most memorably, the service was among the best I have experienced at a RC, and, cumulatively, I spend several weeks a year in a variety of their properties. The people were so warm, helpful, and eager to please. Yet this almost always feels completely natural and genuine, not the product of rigorous training (though I know that's a big part of it, too). In this smaller property where they have the opportunity to get to know you during your stay, we actually had a variety of staff members come out from their desks and offices to bid us goodbye (including hugs in some cases) when we left. Amazing! If you want/need to stay in the area, there is no better choice around.
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