Be Careful! A review of Zermatt Resort & Spa

Be careful when considering this property. I just returned and had several problems. First, the staff is very unexperienced and frankly unprofessional. I booked a "modified" package and was told that it would cost more money than what was confirmed when I arrived. Apparently, the person that did the booking doesn't make mistakes. It took a shouting match with the manager for them to live up to the deal I booked....I really wasn't interested in hearing how much it cost them to run the hotel. I really didn't need this aggravation on my should have been handled professionally and it wasn't. Other issues: you can hear everyone and anyone in the hallways from your room...the walls/doors appear to be paper thin; the breakfast buffet was mediocre at best...all the berries were frozen (2 days in row).

Overall, the Zermatt is a nice property. It is too bad it isn't run in a first class manner.

Reviewed by
Zermatt Resort & Spa
414 reviews