Be careful of promotional offers A review of Sam's Town Hotel and Casino Shreveport

Be careful and be sure and read the fine print when you receive harrah's promotions in the mail. There have been problems previously with these promotions as many people will not read the fine print and will make a trip to the casino thinking they will be able to redeem a coupon and then to their dismay and certainly outrage, they find that these promotions have stipulations attached to them. Tonight April 19th, I had received a promotion in the mail today that gave me a free hotel stay, a 15.00 coupon redeemable for cash, or chips and a buffet for two. I decided not to take advantage of the hotel stay, but I was very interested in the buffet and do some gambling. After we drove the distance from Marshall, (45 miles) we realized that the coupon worked only in tandem with the hotel stay. and there were NO hotel rooms available. I felt a little embarrassed, but of course this wasn't the first time I had not read the fine print (or misinterpreted the fine print) and found I was entitled to nothing. I noticed several people in line with me also were under incorrect initial impressions of the coupons and they were ALL very upset to say the least. One woman had a coupon for 150.00, but she was informed that she would have to play for a long period of time in order to have the money credited to her. There should never be promotions that might be misinterpreted in any way.

Coupons should never APPEAR to be one thing and actually be something else. This is similar to a bait and switch operation. It has been very disconcerting for me because I have gone to Harrah's several times in the past and been disappointed by gimmicky drawings and inappropriate drawing times. I will no longer patrionize Harrah's casino.

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Sam's Town Hotel and Casino Shreveport
332 reviews