Bad staff, Good hotel A review of Country Inn & Suites Newark Airport
Kept a group here two separate times in June, 2004. Good and bad. Good...hotel is very nice, rooms are very good, nice continental breakfast Plus and very good location as it's about five minute walk to a very large mall.
Bad....the front office staff is one of the worst I've ever experienced and they have some terrible policies. They have a strict 3PM check and they preassign exact rooms for you. My group of ten arrived earlier than 3PM for check in and because our rooms were preassigned and not yet cleaned, they wouldn't let us have other rooms that were clean. even if a guest wasn't do until later that day they wouldn't switch our rooms so we could get in. I've never experienced that with any hotel.
The second time we stayed we arrived around midnight and had asked to have our room keys ready so we could go right to our rooms without delay. The keys were indeed ready upon our arrival but when w all went to our rooms none of the keys worked. Everyone had to go back down.
Other things like that as well. Again, good hotel, less than good staff.