Bad Experience A review of The Hotel Alex Johnson, an Ascend Collection hotel
In spite of the mixed reviews, I was willing to give the Alex Johnson a chance. I normally prefer staying in older properties which may be a bit rundown, but still have lots of historic charm.
Having made our reservation several weeks in advance, I called ahead to confirm it several hours before we arrived. Upon our arrival at 6:00 pm our room was not ready, and we had to wait while they sent the ONE housekeeping employee on duty prepared our room. The front desk staff seemed untrained and very disorganized.
Our room was quite dingy. The pictures on the website do not compare to what we saw in the room. I will say that the linens were clean, and the bathroom was clean. The mattresses and pillows were absolutely horrid though- they looked and felt positively ancient, with loud squeaky bedsprings and the mattress was bowed in the middle and you could feel the springs sticking through. As other reviewers said, the carpet is rumpled and peeling up in the bedroom, and felt slightly moist in our room.
I would have felt comfortable paying $35 for this room, because this is certainly not a $95 room.
After some debate we checked out the first evening and moved to a different hotel. The manager was kind enough to give us a refund when we explained that the hotel was not quite what we had expected from the website.
HOWEVER, as an historic landmark the Alex Johnson is totally worth seeing, and I highly recommend that you stop in to check it out!